MERSLA • Baton Rouge, Louisiana Need help? Phone: 225-925-4810 Toll-Free: 1-800-820-1137 Fax: 225-925-4816

Retired Member Frequently Asked Questions

Are my retirement benefits taxable?

MERS benefits are not subject to Louisiana state income tax, but they are subject to federal tax. The Louisiana exemption is claimed on the Individual Income Tax Return (IT-540), Schedule E, line 4D, using code 05E.

How do I change my address?

Use the Personal Information Update Form, send a signed letter by mail or fax, have a former employer provide the form, or use Member Self Service.

Member Self Service Personal Information Update Form

How do I change my bank account information?

Use the Authorization for Direct Deposit Form, or submit the change through Member Self Service.

Member Self Service Direct Deposit Form

How do I change federal tax withholding?

Use the W-4P form or submit the change through Member Self Service.

Member Self Service Open W-4P

How do I get a benefit verification letter?

Submit a Retiree Income Verification Request Form, or obtain a Benefit Verification Letter through Member Self Service.

Member Self Service Income Verification Request

I need a copy of my 1099-R.

Call MERS to request a mailed copy for the year needed, or obtain 1099-R copies through Member Self Service. A separate 1099-R may be issued by Empower Retirement for DROP distributions.

Member Self Service

When is my direct deposit available?

Direct deposits are guaranteed for the first day of the month. When the first falls on a Saturday, Sunday, or holiday, availability may be the following business day depending on the financial institution.

Will I receive a COLA?

COLAs are not guaranteed unless a self-funded COLA was selected at retirement. A system-funded COLA depends on statutory and funding requirements and Board action.

Need help? Call MERS at 225-925-4810 or 1-800-820-1137.